The Appliance Search Concludes

Last I talked about appliances, I shared our night of shopping at Lowes, The Brick, and Home Depot. When we concluded our evening last Wednesday, we had one more place we wanted to visit.

Pilo Appliances isn’t much to look at. It’s crammed full of inventory without too much care or attention given to displays and floor models. What’s there is there. Half of it is still wrapped in plastic. The dishwashers proudly show off their insulating layers. But for those prices, who cares?

See, it’s a scratch and dent place. Not that every appliance has a scratch or a dent. The first time we visited, we were informed that some of them had just suffered from ripped packaging which, for some reason, meant the company couldn’t sell the product as new. We weren’t really expecting them to be able to fully outfit us. We have learned quickly in this process that there is a bizarre lack of love for gas stoves in the appliance world and the few times we had called Pilo to see if they had any in stock, they had been disappointingly lacking. But, we thought we’d give them a chance when it came to our fridge and dishwasher. At least.

We walked in and there, (queue music) with the light shining on it and glinting off it’s beautiful stainless steel face, its cast iron staunchly standing up to the wimpy coils of the electrics that surrounded it, and its sleek, simple control panel casually beaconing, our gas stove and I fell deeply into some serious love at first sight.

Ha.

Yeah, right. I’m sorry. Did I make you gag a little?

I don’t actually feel so strongly about the stove, but it is a beautiful one. Stainless steel knobs, as we wanted, but not the slide-in I had already reluctantly admitted was out of our price range. A quick look around matched a fridge and dishwasher to the stove and after a brief conversation with the sales person, we walked away with a delivery time of Sunday afternoon.

Say what?

Home Depot, Lowes, the Brick… they all wanted to take two weeks to order and deliver our appliances. Scratch and dent is, of course, in stock, and the delivery charge might be a little steeper, ($150, compared to $50, $69.99, and $75, respectively) but when you’re dropping $3000 on appliances, it’s kind of nice to actually have the product within a few days. So now, my counter topless kitchen is just a touch more beautiful, matching handles and everything!

So, what’s the low-down?

Listed at $1199, regularly retails for $1700.

Listed at $999, regularly retails at $1600.
Everywhere else we had looked, we had decided on this fridge without the French doors. We could have saved a little extra money by going for our original choice (listed at $799 Scratch ‘n’ Dent, versus $1000 retail), but when we saw the French door for the same price as the retail price of the model without the extra flash, we decided to splurge a little.
And, finally,
Listed at $799, regularly retails for $1500.
All these prices, as we bundled the appliances together, became flexible, so we walked away with an additional $300 or so dollars off. And goodness, are we happy.
The moral of the story? If you’re buying new appliances, go Scratch ‘n’ Dent. Ours don’t even have a spot on them, at least not that we can find. Now, all we need is to get our plywood counter top rigged up, throw up the uppers, and I’m good to cook somewhere other than the dark, dim kitchen that I’ve been in for the past two months.

0 thoughts on “The Appliance Search Concludes

  1. Under no circumstances buy from Pilo appliances as they are the worst scammers.

    I recently bought a refrigerator from Pilo appliances.
    Several people from Pilo explicitly told me that it was an out of the box item, probably displayed at a store, but never used or refurbished. They also told me that the appliance had a full one year warranty, and offered me a three year warranty as well which I declined.

    Pilo Appliances loaded the fridge into my van, and when I took it home I realized that the hoses at the back were damaged. I called Pilo right away, and they angrily accused me of improperly unloading the appliance, which speaks much for their service standards. I soon realized that something was wrong, as the hoses began dripping water, thus showing signs of use. I addressed all these problems with Pilo, but they seem to rely on receptionists that just tell you that the important people are "out on business" and will "return your call".

    When the fridge developed several problems, I called the service number that I got from Pilo appliances, who turned out to be subcontractors under Samsung, "Koambra Canada". They could not fix the problem, and told me that the freezer was a refurbished unit. As subcontractors they had absolutely no power to replace the unit.

    I called Samsung who confirmed that the freezer was refurbished. They also told me that they had nothing to do with refurnished appliances.

    With this information, I called Pilo, where a lady kept telling me that since I had warranty with Samsung (a complete and utter lie) I should get a new fridge if they were unable to fix the problem. First of all, I have warranty with an authorized service center with little to no power, and this warranty is provided by PILO. Samsung has NO warranty on refurbished products. This is also presumably why they well these refurbished products wholesale to places like Pilo. She also told me that she knows nothing and someone will return my call. Not surprisingly, nobody returned my call ever.

    Ultimately, I have a $2000 rubbish sitting in my kitchen right now thanks to Pilo Appliances.

    Do not deal with these scammers. Get an appliance with a proper warranty and shop at a place where people actually have the decency not to lie.

  2. Wow. Abala, thank you for sharing your experience! Our experience was not like that at all. We did have issues with our appliances. The oven on the stove didn't work at all. They took care of it by replacing the stove, though not with the speed we would have liked. In the end, we weren't 100% satisfied, but we still love the amount of money we saved.

    Of course, beside the issue with the stove – which happened right away, within the 30 days that they still held our warranty – we haven't needed to use our warranties. Perhaps if/when we do, we'll discover the same lies that you have.

  3. Update: I managed to get them to refund the fridge after trying to tell them the terrible service I received for well over an hour on the phone. They promised to pick up the fridge one week ago, the Friday before Christmas, then Christmas Eve, then as I was absolutely fed up with it I told them today. Customer service is just terrible. They even made a "third party" appliance salesman call me that called my online reviews "threats". Absolutely unprofessional.

    Prices of appliances in Canada are very unfair, especially the higher-end ones. I'm trying to get some made in USA appliances shipped to the border to CBIUSA, since there won't be duty. Next time I'll check Homestars.com before making any purchase. There are several good places that sell refurbs, scratch and dent, etc, but definitely not Pilo.

  4. I'm just about to remodel my kitchen, it seems like I never get around to it until I'm just about to sell the place. And that's the case this time too. I'm thinking wood floors to get rid of my kitchen carpet and linoleum (which were terrible ideas the carpet is disgusting) and some new appliances.

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